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Privacy Policy

    1. In these Conditions, the following definitions apply:
    2. BT Equipment: equipment owned or provided by BT. Commencement Date: the date specified in the Line Rental Agreement or such other date as agreed between the Supplier and the Customer.
    3. Call: a signal, message or communication that is silent, spoken or visual.
    4. Contract: the contract between the Supplier and the Customer for the supply of line rental services in accordance with these Conditions and the Line Rental Agreement. Customer: the person or company cited in the Line Rental Agreement for whom the Supplier has agreed to provide the Service.
    5. Customer Equipment: equipment that is not part of BT’s network and which the Customer uses or plans to use with the Service. Intellectual Property Rights: all patents, rights to inventions, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
    6. Minimum Term: the agreed minimum term for the provision of the Service as specified in the Network
    7. Line Rental Agreement. Line Rental Agreement: the Network Services Line Rental Agreement entered into by the Customer. Premises: the place at which the Supplier agrees to provide the Service; Toll Fraud: any interference or access to the Customer’s PABX phone system or the Customer’s telephone lines and/or the making of calls by any third party utilising the Customer’s telephone lines whether fraudulent or otherwise Quotation: the quotation submitted to the Customer by the Supplier for the supply of the Service(s). Supplier: Evercom LTD. Knuway House, Cranborne Road, Potters Bar, EN6 3JN.
    8. Service: the facility to make or receive a Call (or both) and any related services listed in the Line Rental Agreement (but excluding telephones or any other equipment).
    9. Service Failure: the continuous total loss of the facility to make or receive a Call or of any related Service provided to the Customer under the Conditions. Supplier’s Website:
    10. 1.3 References to legislative provisions are to be understood as a reference to that provision as amended, re-enacted or extended at the relevant time.
    11. 1.4 Headings do not affect interpretation and are provided for convenience only.
    1. The Contract shall come into full force and effect from the date the Line Rental Agreement is signed by the authorised representatives of the Customer and received by the Supplier and subject to condition
    2. below, shall continue, unless terminated earlier in accordance with the provisions of these Conditions until the end of the Minimum Term. The term of the Contract shall automatically extend for 24 months (Extended Term) at the end of the Minimum Term and at the end of each Extended Term, unless either party gives written notice to the other, no later than 90 days before the end of the Minimum Term or the relevant Extended Term, to terminate this Contract at the end of the Minimum Term or the relevant Extended Term, as the case may be.
    3. In the event the Customer has ten or less employees condition 2.1 shall not apply. Instead the Contract shall continue, unless terminated earlier in accordance with the provisions of these Conditions, until either party gives 90 days written notice to the other party to terminate the Contract expiring on or after the Minimum Term
    4. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or presentation made or given by or on behalf of the Supplier which is not set out in the Contract.
    5. Any samples, drawings, description matter or advertising issued by the Supplier, and any descriptions or illustrations contained in the Supplier’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
    6. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
    7. Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.
    1. The Supplier shall supply the Service to the Customer from the Commencement Date. The Supplier may at its discretion wait until a survey of the Premises has been conducted by BT before agreeing the Commencement Date with the Customer.
    2. From time to time it is possible that BT may need to change the codes or the numbers given to the Customer or otherwise interrupt the Service for operational reasons. BT will restore the interrupted Service as quickly as possible. Should this occur all charges hereunder remain payable. The Customer accepts that BT may from time to time provide instructions regarding the Service and agrees to follow any such instructions.
    3. The Supplier reserves the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services.
    4. The Service includes a telephone number. This number will be put in the appropriate BT Phone Books, together with the Customer’s details, and made available from BT’s Directory Enquiries Service unless the Customer requests otherwise.
    5. BT may agree to a special entry in the BT Phone Books at an additional charge.
    6. All telephone numbers remain the property of the Supplier and the Customer has no right to sell or to agree to transfer any such telephone numbers.
    1. The Customer agrees and undertakes:
      1. to co-operate with the Supplier in all matters relating to the Service and provide the Supplier with assistance from the Customer’s employees where reasonably required;
      2. to prepare its Premises according to any instructions issued by the Supplier or BT, and to provide BT with reasonable access to the Premises;
      3. to provide at its own cost and expense a suitable location and appropriate conditions for BT Equipment including, where necessary, a continuous mains electricity supply and connection points;
      4. to use the Service in accordance with such conditions as may be notified to it in writing by the Supplier from time to time;
      5. not to contravene the Telecommunications Act 1984 or any relevant regulations or licences;
      6. not to use the Service for a purpose other than that for which the Service is provided;
      7. not to use the Service or permit the Service to be used for the transmission of any material which is intended to be defamatory, offensive, abusive or menacing in character;
      8. not to use the Service or permit the Service to be used in any way which would constitute a violation or an infringement of the rights of any other party;
      9. to maintain its telecommunications apparatus at all times in good working order in conformation with the relevant standards;
      10. to supply the Supplier with all such information as it may request from time to time;
      11. that following completion of any work carried out by BT, the Customer is responsible for returning all items back to their original position and for any re-decorating which may be required as a result of the work;
      12. obtain and maintain all necessary licences, permissions, consents, registrations and approvals which may be required before the Commencement Date;
      13. comply with the Supplier’s and BT’s reasonable safety and security requirements;
      14. to procure that the Service is not used fraudulently or in connection with a criminal office or to make offence, indecent, menacing, nuisance or hoax Calls;
      15. to be solely liable for any costs arising as a result of Toll Fraud.
    2. Should the Supplier or BT be required to cross any land belonging to any party other than the Customer or to put BT Equipment on any property which does not belong to the Customer (for example a neighbour or a landlord), the Customer will obtain the prior written permission of such party.
    3. The Customer shall indemnify and keep indemnified the Supplier in full against all costs and losses (including loss of liabilities, damages, claims, charges, damage to property, call costs charged by BT or others and expenses) incurred by the Supplier as a result of or in connection with:
      1. any breach of the Customer’s obligations under the Contract;
      2. the death of any of the Supplier’s employees caused by the negligence or wilful misconduct of the Customer;
      3. Toll Fraud;
      4. any claims made by third parties because the Service is faulty or cannot be used by them where the Service is used for business purposes. The Customer shall reimburse the Supplier on written demand for any such costs and losses sustained by the Supplier pursuant to this condition 4.
    4. If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
      1. the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Service until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;
      2. the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this condition 4; and
      3. the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
    1. Where the Customer wishes to connect Customer Equipment to BT’s network other than by using a BT main telephone socket, the Customer must obtain BT’s prior permission. Any Customer Equipment must be technically compatible with the Service and not harm BT’s network or another customer’s Equipment and connected and used in line with any relevant instructions, standards or laws.
      1. The price of the Service shall be the price specified in the Quotation (or as otherwise agreed) (“Rental Charges”).
      2. The Supplier shall invoice the Customer monthly in advance. The Supplier may at its discretion submit invoices to the Customer via email. The Customer may also view its invoices on line on the Supplier’s Website.
      3. If the Customer orders a temporary Service, the Supplier may invoice the Customer for the Rental Charge in advance of the temporary Service for the whole period.

    The Customer shall pay each invoice submitted by the Supplier by direct debit by the due date detailed on the invoice. Time for payment shall be of the essence of the Contract.

  7. All amounts payable by the Customer under the Contract are exclusive of amounts in respect of valued added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Service at the same time as payment is due for the supply of the Service.
  8. Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier has the right to charge the Customer interest on the overdue amount at the rate of 4 per cent per annum above the then current Bank of England base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.
  9. The Supplier reserves the right to charge an administration fee if the Customer has cancelled its Direct Debit instruction or has insufficient funds in its bank account on the Direct Debit due date, without informing the Supplier in advance.
    1. All Intellectual Property Rights in or arising out of or in connection with the Service shall be owned by the Supplier. The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the Customer’s use of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitled the Supplier the license such rights to the Customer.
      1. Without limiting its other rights or remedies, the Supplier may terminate the Contract by giving 14 days written notice to the Customer if:
        1. the Customer suspends payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
        2. a resolution is passed, or an order is made, for or in connection with the winding up of the Customer;
        3. the Customer is the subject of a bankruptcy petition or order;
        4. a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
        5. an order is made for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
        6. a floating charge holder over the assets of the Customer has appointed an administrative receiver;
        7. a receiver is appointed over the assets of the Customer;
        8. the Customer fails to pay any amount due under this Contract on the Due Date;
        9. the Customer commits a material breach of the Contract and (if such breach is remediable) fails to remedy that breach within 14 days of being notified in writing of the breach.
      2. Without limiting its other rights or remedies:
        1. the Supplier may terminate the Contract for convenience without liability at any time by giving 30 days written notice to the Customer;
        2. the Supplier shall have the right to suspend provision of the Services under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in condition
        3. or the Supplier reasonably believes that the Customer is about to become subject to any of them.

    If the Service is suspended:

      1. the Supplier will tell the Customer what needs to be done before it can be re-instated. It is at the Suppliers sole discretion to reconnect the Service;
      2. the Customer may still make emergency Calls;
      3. the Customer will continue to pay Rental Charges whilst the Contract continues.

The Supplier may at its complete discretion elect to reconnect a Service which has been terminated. In such case a reconnection charge of £120 per analogue line and £250 per pair of ISDN lines will be payable by the Customer.

    1. Notwithstanding condition 2.1 and 2.2, the Customer may terminate the Contract upon 90 days written notice to the Supplier prior to the expiry of the Minimum Term subject to payment by the Customer of an early termination fee equal to the remaining Rental Charges that would fall due from the date of termination until the expiry of the Minimum Term. 20% of your estimated call spend billed per month will also be added to the termination fee from date of termination to agreed contract end date.
    1. On termination of the Contract for any reason:
      1. the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by Customer immediately on receipt;
      2. the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
      3. clauses which expressly or by implication have effect after termination shall continue in full force and effect.
    2. In the event the Supplier terminates the Contract in accordance with condition 8.1 the Customer shall be liable to pay an early termination fee calculated in accordance with the provisions of condition 9.1
    1. Nothing in these Conditions shall limit or exclude the Supplier’s liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of the terms implied by section 2 of the Supply of goods and Services Act 1982 (title and quiet possession).
    2. Subject to condition 11.1:
      1. the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
      2. the Supplier shall have no liability whatsoever if any sum owing by the Customer to the Supplier has not been paid; and
      3. the Supplier’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed an amount equal to the Rental Charges paid by the Customer to the Supplier in the three month period immediately preceding the matter giving rise to the liability in question.
    3. The terms implied by sections 3 to 5 of the Supply of goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    4. The Supplier’s employees or agents are not authorised to make any representations concerning the Service unless confirmed by the Supplier in writing.
    1. The Supplier does not warrant or guarantee that the Service will be free of faults or interruptions.
    2. The Customer shall promptly report all Service Failures to the Supplier. Without prejudice to condition 12.1, the Supplier shall:
      1. use reasonable endeavours to repair or procure that BT repair a Service Failure by midnight on the first weekday (not including public and bank holidays) after the day the Service Failure is reported to the Supplier;
      2. to keep any appointment BT makes with the Customer under the Contract.
    3. The Supplier’s obligation under condition 12.2 does not apply in circumstances where:
      1. the Service Failure is caused by any party other than BT;
      2. BT is rejected access to the Premises by the Customer; or
      3. BT reasonably asks for other help and the Customer does not provide it; or (f) the Customer is in breach of the Contract.
    4. In the event it is not possible to repair a Service Failure by the time period referred to in 12.2(a), the Customer may elect to use call diversion (as described in condition 13 below). This service will only be made available to the Customer if it is reasonably practicable to do so, and the Customer acknowledges that technical restrictions may prevent the Supplier/BT from providing this service.
    5. In the event that the Service fails to operate and the Customer makes use of another service provider, the Supplier will not be liable for that service provider’s charges or fees.
    6. The Customer may be charged for any maintenance or repair work carried out in the event that the Customer reports a Service Failure and the Supplier finds that no Service Failure exists, or that the Customer has caused the Service Failure.
    7. To the extent that repairs are required outside of the timeframes referred to in condition 12.2(a) and are agreed to be provided by the Supplier or BT as appropriate, the Customer shall pay any additional charges incurred as a result.
    1. Where call diversion is provided by the Supplier, BT will divert the Customer’s incoming calls to another fixed line or mobile telephone number of the Customer’s choice. Once the Service Failure has been remedied, the Supplier will cancel the Customer’s call diversion.
    2. The number chosen by the Customer for the call diversion service must be a UK number and is subject to the prior approval of BT. Freephone telephone numbers such as 0800 and 0870 will not be accepted. In the event that the call diversion telephone number selected by the Customer is a mobile telephone number then all additional costs for making the Call will be payable by the caller.
    1. Calls relating to customer services and telemarketing are monitored and recorded by the Supplier. This is done for training purposes and to improve the quality of its customer services.
    2. The Supplier shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform the Service or any of the Supplier’s obligations under the Contract if the delay or failure was due to a Force Majeure Event. A Force Majeure Event means any event beyond the Supplier’s reasonable control including (without limitation) flood, fire, war or threat of war, sabotage, civil disturbance or governmental action. In such circumstances the Supplier will endeavour to provide the Customer with a call diversion service.
    3. The Supplier may disclose any information concerning the Customer to licensed credit reference agencies for the purpose of credit checks. The Supplier and the credit reference agencies may retain a record of the results of the credit check.
    4. If any dispute arises in connection with the Contract then the parties will attempt to settle it. If the parties are unable to reach an agreement then the Customer may refer the dispute to any recognised dispute resolution service. Details of these and how to refer a dispute are set out within the Supplier’s website (
    5. The Supplier reserves the right to change any term of the Contract (including the Rental Charges) at any time. This includes the ability to separately charge for services which may be currently included in the Service as free. The Supplier will publish details on line on the Supplier’s Website at least 2 weeks before the change is to take effect and will give the Customer reasonable notice of any variation before it takes place.
    6. The parties agree that the terms of the Contract are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
    7. The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Supplier.
    8. Any notice shall be in writing and, unless otherwise specified in the relevant paragraph, be addressed to the addressee at its registered office or principal place of business or such other address as may at the relevant time have been notified to the party giving the notice. Any notice of termination of the Contract served by the Customer must be marked for the attention of the Managing Director of the Supplier and sent by recorded delivery
    9. No delay or failure by the Supplier in enforcing any provision of the Contract shall constitute a waiver of that provision or any other provision. No waiver by the Supplier of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision. No waiver by the Supplier shall be effective unless in writing.
    10. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
    11. The Supplier’s rights are cumulative and in addition to any rights available at common law.
    12. Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing and signed by the Supplier.
    13. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formulation (including noncontractual disputes or claims) shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.


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