IT Support & Solutions
Business & Team Collaboration
Improving team communication and collaboration is becoming increasingly important for businesses, and new applications such as cloud developments make it easier to deploy solutions for any environment.
At Evercom we believe that enabling your business to grow using more efficient technology, collaboration and communication tools is just as important as support itself. This is why our IT experts are always exploring new ways to work with you.
Our services cover a full range of communication and collaboration tools, from CRM programmes to business social platforms and applications that can integrate with your existing phone system. Deploying these tools can dramatically streamline your business processes while providing enhanced engagement from your staff, partners and customers.
Speak to our IT engineers today about our team collaboration and solutions on 01707 620240
Download our company brochure for full details about our business tech & collaboration solutions
Business & team collaboration solutions
Unified Workspace
Hosted Desktop, email, applications & Data
Share your desktop, applications, presentations and folders with your team via a full cloud suite that lets you work on the same documents and workspaces anywhere, anytime and with any device.
Learn more about Evercom’s cloud services
Alternative applications such as Microsoft Office 365, GoogleApps and Adobe’s Creative cloud allow you to use all their features on the move, share canvases and collaborate.
Cloud features include:
- Calendars
- Office Web Apps
- Instant Messaging
- Conferencing
- File sharing
Unified Communications
Communication are vital to your business which is why integrating them together can have many positive effects in the way your business engages with employees, clients and suppliers.
For us this can be summed up by a simple formula: Unified communications = Enhanced Collaboration, Mobility & Productivity
| Telecoms | Unified messaging |
|---|---|
| Hosted Telecoms (VOIP) | Instant Messaging (Chat) |
| Presence Information | |
| Voicemail | Video Conferencing |
| SMS | Data Sharing |
| Fax | Web based |
Communications features include:
- Real time data for mobile & office based staff
- Client interaction history
CRM & Social Platforms
CRM (Customer Relationship Management) software allows businesses to keep track of all their customers, contacts and suppliers in terms of communication, customer service, marketing, sales and support. It can also deal with processes such as invoicing and finances natively or with third party plug-ins from Sage & QuickBooks.
Merging your CRM Client Database with a unified communication or cloud system allows you to have automated real time client interaction, live data and a central location for all social and business engagements.
CRM benefits
- Increased productivity
- Customer service
- Sales & Marketing
- Social Collaboration
- Client loyalty
Microsoft Dynamics CRM & Yammer
Microsoft Dynamics is a fully featured CRM with on-premise and hosted solutions available. In addition, Microsoft’s acquisition of the enterprise Social Platform ‘Yammer’ has also revolutionised the way employees interact with each other in terms of productivity, collaboration and data retrieval.
Contact our CRM and communications experts today to discuss your requirements